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Privacy Policy

This Privacy Policy defines the procedure of collection, processing and storage of information, providing the personal data of the User, which the online store www.fromitalyonline.com can receive when the latter uses the services provided by the online store.

1. TERMS AND DEFINITIONS

1.1 The following terms as used in this Privacy Policy shall have the meaning set forth below:

1.1.1 "Online store management (hereinafter referred to as the Operator)" means the authorized employees acting on behalf of www.fromitalyonline.com, who collect, process, store and protect the personal data in accordance with the law.

1.1.2 "Online Store www.fromitalyonline.com User (hereinafter referred to as the User)" is a person who uses the online store services and provides his/her personal data.

1.1.3 "Personal Data" mean the information about the User classified by law as the personal data, allowing to identify this User (subject of personal data).

1.1.4 "Personal data processing" means any action (operation) or a set of actions (operations) performed with or without the use of such personal data media, including the collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.

1.1.5 "Personal data confidentiality" means a mandatory requirement for the Operator or any other person who has obtained access to personal data to prevent their dissemination without the consent of the subject of personal data or the other legal grounds.

1.1.6 "Cookies" is a small piece of data sent by a web server and stored on a user's computer, which the web client or web browser sends to the web server in HTTP-query each time it tries to open a page of the relevant website.

1.1.7 "IP-address" is a unique network address of a host in a computer network designed based on the IP protocol.

2. GENERAL

2.1 The use of www.fromitalyonline.com Services by the User means that s/he accepts this Privacy Policy and the terms of collection, processing and storage of the User's personal data.

2.2 The User must stop using the online store services when s/he does not accept the terms of the Privacy Policy.

2.3 This Privacy Policy shall apply only to the online store www.fromitalyonline.com. The online store does not control and shall not be responsible for the third party websites to which the User may be forwarded when clicking on the links available on the online store's website.

2.4 The Operator does not verify the accuracy of personal data provided by the User to the online store.

3. SCOPE OF THE PRIVACY POLICY

3.1 This Privacy Policy establishes the obligations of the Operator on nondisclosure and protection of privacy of the personal data provided by the User at the Operator’s request when signing in the online store or when placing an order for the goods.

3.2 The personal data, which may be processed hereunder, shall be provided by the User by filling in the registration form in the online store www.fromitalyonline.com and include the following information:

3.2.1. name and surname

3.2.2. e-mail address

3.2.3. delivery address

3.2.4. contact phone number for delivery purposes.

3.3 The Operator shall have no access to the User's information related to payment for goods (information about bank cards and other payment means); these operations shall be performed by the PayPal payment system under the agreement with the Operator.

3.4 The Operator shall protect the data transmitted automatically when the User watches the advertising blocks and visits the pages, where the statistical script of the system is installed ("pixel"):

- IP address;

- cookie information;

- information on the browser (or another application accessing the advertisements);

- access time;

- address of the page where the advertising block is located;

- referrer (previous page address).

3.4.1 The disabling of cookies may result in the denial of access to the parts of the online store website requiring authorization.

3.5 Any other information not mentioned above (purchase history, browsers and operating systems used, etc.) is subject to safe storage and nondisclosure, except as provided for in paragraphs 5.2 and 5.3 hereof.

4. PERSONAL DATA COLLECTION PURPOSES

4.1 The Operator may use the User's personal data for the purpose of:

4.1.1. identification of the User who signed in the online store for the purpose of placing an order and (or) conclusion of a remote goods purchase agreement.

4.1.2. providing the User with access to personalized resources of the online store.

4.1.3. establishment of communication with the User, including the sending of notices or requests concerning the use of the online store services, service provision, processing of requests and inquiries from the User.

4.1.4. determination of the User's location to ensure security and prevent fraud.

4.1.5. creating an account to make purchases, if the User has agreed to create an account.

4.1.6. notifying the online store User about the status of his/her order.

4.1.7. providing the User with effective customer and technical support in the event of any problem related to the use of the online store services.

4.1.8. providing the User (subject to his/her consent) with product updates, special offers, price information, newsletters and other information on behalf of the online store or on behalf of the online store partners.

4.1.9. advertising activities subject to the User's consent.

4.1.10. providing the User with access to the websites or services of the online store partners in order to receive the products, updates, and services.

5. PERSONAL DATA PROCESSING METHODS AND TERMS

5.1 The User’s personal data shall be processed without limitation of the term, in any legitimate way, including in information systems of the personal data with or without the use of automation means.

5.2 The User agrees that the Operator shall be entitled to transfer the personal data to the third parties, in particular, to the goods delivery services, solely for the purpose of fulfilling the User's order placed in the online store www.fromitalyonline.com

5.3 The User’s personal data may be transferred to the authorized governmental bodies only on the grounds and in accordance with the procedure established by law.

5.4 The Operator shall inform the User about the loss or disclosure of his/her personal data, if any.

5.5 The Operator shall take the required organizational and technical steps to protect the User's personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of the third parties.

5.6 The Operator, together with the User, shall take all required steps to prevent losses or other adverse consequences caused by the loss or disclosure of the User's personal data.

6. PARTIES’ OBLIGATIONS

6.1 The User shall: 6.1.1. provide the personal data required to fulfill his/her order in the online store. 6.1.2. update and supplement the provided personal data in the event of changes in such information. 6.2. The Operator shall: 6.2.1. use the data obtained for the purposes specified in para. 4 hereof only. 6.2.2 ensure the privacy of confidential information, not disclose the same without the User’s prior consent in writing, as well as not to sell, exchange, publish, or disclose the personal data of the User otherwise, except for paragraphs 2.2, 5.2 and 5.3 hereof. 6.2.3 take precautions to protect the privacy of the User's personal data according to the procedure customary for the protection of such information in the existing business turnover. 6.2.4 block the personal data related to the relevant User from the moment of application or request of the User or his/her legal representative or authorized body for protection of personal data subjects' rights during the investigation period, when unreliable personal data or illegal actions are revealed.

7. PARTIES’ LIABILITY

7.1 The Operator, who failed to perform its obligations, shall be liable for the losses incurred by the User in connection with illegal use of his/her personal data as provided for by the law, except for the cases provided for in paragraphs 5.2, 5.3 and 7.2 hereof.

7.2 The Operator shall not be liable in case of loss or disclosure of Confidential Information, provided that such confidential information:

7.2.1. became accessible to the public before it was lost or disclosed.

7.2.2. was received from a third party before it was disclosed to the Operator by the User.

7.2.3. was disclosed subject to the User’s consent.

8. ARBITRATION

8.1 Prior to filing a lawsuit related to the relationship between the online store User and the Operator to the court, it is mandatory to submit a claim (a proposal in writing for voluntary dispute resolution).

8.2 The claim recipient shall notify the plaintiff in writing of the claim consideration results within 30 calendar days upon receipt of the claim.

8.3 In the event of failure to reach an agreement, the dispute shall be referred to a competent court in accordance with applicable laws.

8.4 This Privacy Policy and the relationship between the User and the Operator shall be governed by applicable laws of the plaintiff’s country.

9. MISCELLANEOUS

9.1 The Operator shall be entitled to amend this Privacy Policy without the User's consent.

9.2 The new Privacy Policy shall become effective since it is posted on the website of the online store, unless otherwise provided for by the new version of the Privacy Policy.

9.3 Any suggestion or question regarding this Privacy Policy shall be referred to info@fromitalyonline.com