Terms & Conditions
Terms & Conditions
1.1 Please read carefully our '' Terms & Conditions '' (T&C) before using www.fromitalyonline.com (the Service, Seller). Your access to the site and use of the Service means your acceptance and compliance with these "Terms & Conditions". These T&C apply to all visitors and other users who access or use the Service.
"Seller" - an online store www.fromitalyonline.ru, which is under the control of the company ItalCo with legal address 50067 Loc.San Piero,9 Rignano sull'Arno (FI) Italia, C.F./P.Iva 06773760480.
"Buyer" - a person using fromITALYonline service and who has completed the registration for the purpose of making a purchase.
"Goods" - an item or service placed on fromITALYonline service to be sold.
"Order" - a set of actions of the Buyer to implement the purchase.
1.3 Information provided by the Seller to www.fromitalyonline.com may not be complete and exhaustive. Seller reserves the right to modify, supplement or delete any information, goods and services without prior notice.
2. Goods, orders and payment
2.1 Products presented in the online store fromITALYonline, are either available for checkout, or are available for pre-order with making the advance payment.
2.2 Prices of goods in the online store fromITALYonline are presented in euros and include all taxes in the territory of Italy in accordance with the Italian legal regulations.
Seller is not responsible for any possible collection of customs and other taxes or charges in the Buyer's country, in accordance with the local regulations.
2.3 Buyer registration
Visitors wishing to make a purchase from the online store, is obliged to complete the registration process. By registering, visitor states and warrants that: a) in accordance with the legislation of the country of his nationality, he has the right to use the service provided by the online store fromITALYonline, including commission of available means of payment of purchase b) the data entered by him in the registration process are true and complete.
Upon the completion of registration the Buyer receives a notification of the validation for registration to the e-mail address specified by them.
Seller reserves the right to terminate or temporarily suspend the Buyer's account without notice or explanation. These actions do not lead to any liability of the Seller to the Buyer.
2.4 Ordering and payment for goods
When Buyer is choosing the goods from the online store fromITALYonline, a page with product’s picture (photo gallery), product description, price, selling features, shipping and other necessary information will be visible.
To order a product you must specify the desired quantity and click "Add to Cart" button. In the window that opens, it is possible to change the quantity of the product already selected, return to the store to select other items or go to the payment by clicking the "Cart".
In the window that appears, Buyer needs to mark their agreement to the Terms & Conditions, click the "Checkout" and in the new window enter their shipping address and their phone number, then press the "Continue" button.
In the window that appears, Buyer can leave a comment to the order, choose a payment method, then press the "Continue" for payment in the PayPal payment system with the help of their personal code on the system or card payment systems.
After making the payment, as well as after changing the status of the order ( "Order received", "The order was paid", "Order being processed", "Order shipped") Buyer receives a notification from the Seller to their e-mail, specified by the Buyer upon registration.
2.5 Pre-order with making the advance payment
Some of the products presented in the online store fromITALYonline, are highly artistic products made exclusively by the manufacturer (by the author) upon request, and require a certain amount of time to make them.
To order these products from the online store fromITALYonline, a special pre-order form with making the advance payment is necessary. On the page of such a product, you will see "Not Available", and instead of the button "Add to Cart" - button "Order". Click the "Order" button, fill out the form and send it to our e-mail. Within 1-2 days to your email will be sent a letter with the terms of the order of chosen product, the sum of the advanced payment and payment instructions.
Making the advance payment is considered as acceptance of the terms of the order. Order execution begins only after making the advance payment. The paid amount can not be refunded to the Purchaser, and the ordered item can not be replaced by another item. These terms of time of manufacturing the ordered goods are approximate, as they depend on the manufacturer (s) and can be changed within reasonable limits in either direction. Changing the order of terms within reasonable limits is not a basis for claims by the Buyer to the Seller and does not entail the imposition of fines on the Seller, penalties and so forth.
After the manufacturing of the goods, the Seller shall notify the Buyer about the readiness of goods ordered and the necessity to make the final payment. The Buyer must, within 7 days from the date of notification make the final payment for the goods. In case if the Buyer refuses to pay final payments or does not produce it within 30 days of notification, the goods order is canceled, the advanced payment will not be returned and no pretences can be imposed on the Seller.
2.6 Special cases of the sale of goods
In the case of the sale of goods of cultural value (under Italian law - having age more than 50 years, regardless of value) outside of Italy and the European Union the Seller must obtain from the competent state authorities of Italy the authorization to export the product (date of receipt - 45-60 days). In case of failure of state authorities to issue such a permit, Seller shall notify Buyer about the impossibility of shipping the purchased goods and the sides discuss and agree to the terms of the refund. This case is a force majeure, and, accordingly, is not a basis for claims to the Seller and the Buyer shall not entail the imposition of fines on the Seller, penalties and so forth.
3. Delivery of goods
3.1 Delivery of the products acquired by the Buyer from the online store fromITALYonline will be carried out by the delivery services on the behalf of the Seller.
3.2 Calculation of the costs of shipping at the selection of the good by the Buyer is made online during the checkout process. Shipping costs of selected goods to be paid simultaneously with the payment of the goods.
3.3 Delivery times indicated are approximate and depend on the capabilities of the shipping service. Seller reserves the right to change the delivery method, provided that this does not increase the cost of delivery for the Buyer, and does not lead to inappropriate changes in delivery times. This change is not a basis for claims to the Seller and the Buyer shall not entail the imposition of fines on the Seller, penalties and so forth.
3.4 Seller shall not be liable to the Buyer for the delivery and quality of services provided by the delivery service, but always ready to cooperate with the Buyer in the event of the latter claims related to delivery.
3.5 After the transfer of parcels with the goods to the delivery service, Seller sends the Buyer a notification indicating the number of parcel by which the buyer can track the delivery process.
3.6 Procedure for acceptance of parcels of goods to the Buyer:
- When accepting parcels from the delivery services to ensure the integrity of the packaging and no signs of damage;
- In the presence of external damage, tampering, suspicious noises inside the premises to perform an autopsy in the presence of a representative parcel delivery services;
- Noted in the accompanying documents delivery service defects found packaging and the goods, if they are present.
Further actions of the Buyer in this case are described in the section "Quality of goods and claims".
4. Quality of goods and claims
4.1 Quality of goods in online store fromITALYonline meets manufacturer standards and laws of the country of origin of goods.
4.2 Goods that are sold in the category "Antiques & used goods", because of their nature, may have a natural wear and damage, which is not a drawback or a product defect and does not imply a decrease in prices for this commodity. Significant damage to signs of wear, and other are indicated, where possible in the product characteristics, and can be detailed in the Buyer's request, if necessary.
4.3 In the case of goods getting damaged during delivery (see para. 3.6), the Buyer shall as soon as possible (no later than 3 days) notify the Seller, attach pictures of the goods and the document delivery service. Further actions are carried out as agreed between the Seller and the Buyer.
4.4 In the event of the Buyer claims about the quality of goods (not related to the damage during shipping), it shall notify the claims of the Seller no later than 14 days from receipt of goods, by writing to the e-mail email@example.com. Seller agrees to promptly consider the claims of the Buyer and to send him the decision. In the event of a dispute the Seller undertakes to make every effort to resolve the dispute through negotiations.
5. Force majeure
5.1 The Seller can not be held liable for failure to fulfil one of its commitments to the Buyer, if this failure is due to a case of force majeure such as war, strike (in-house or at one of its service providers), lock- out, accident, fire, ice, flood, bad weather, interruption or suspension of means of communication and / or transport, blockade, blockage of exports, prohibited import or export, cessation of production or delivery, regulatory decision of an administrative supervisory body, etc.
5.2 In this situation, the Seller shall inform the Buyer of this impossibility and the measures taken to remedy it.
6. Intellectual property rights
6.1 All content on www.fromitalyonline.com site is the intellectual property of its owner.
6.2 Any reproduction, copy, imitation, publication, communication, marketing or use for commercial purposes of one or more of the Intellectual Property Rights and on any medium whatsoever, whether partially or fully, can not be carried out without the prior and written authorisation of the rights holders.
7. Limitations of liability
7.1 The service fromITALYonline, as well as its owners, managers, staff and third parties shall not be liable for any incidental or consequential loss, including loss of profit, data, goodwill and other intangible losses stemming from: the possibility of using or, conversely, the inability to use service; any manifestations or acts of third parties; any information obtained by using the Service; unauthorized access to the Service.
7.2 The service fromITALYonline, as well as its owners, managers, staff do not guarantee and are not responsible, that: service operates continuously, reliably and available anytime, anywhere; It does not contain any possible inaccuracies and errors; Service is always free from viruses and malicious programs; the result of the use of the Service will meet your expectations.
8. Disputes and applicable law
8.1 All disputes that may arise between the parties in the course of using the Service, shall be settled through negotiations. In case of failure to settle disputes through negotiation dispute shall be referred to the courts of Florence (Italy) for consideration on the merits.
8.2 The applicable law by using fromITALYonline service is the law of Italy.